Privacy Policy – zee9 Online Casino Pakistan

1 Who We Are

zee9 is an online gaming platform operating at zee9.pro, offering sports betting, live casino, slots and related gaming services to adult users. References to "zee9," "we," "us" or "our" throughout this Privacy Policy refer to the operator of the zee9 platform.

This Privacy Policy applies to all personal information collected through the zee9 website, mobile site and dedicated application. It covers information collected when you register an account, make deposits or withdrawals in PKR, place bets, contact support, or otherwise interact with any part of the platform.

If you have questions about how your data is handled, please contact the support team at [email protected] before creating an account if that would help you make your decision.

2 Information We Collect

zee9 collects personal information in two ways — information you provide directly, and information collected automatically as you use the platform.

Information You Provide

• Registration details: Your full name, date of birth, email address, mobile number and preferred currency (PKR).
• Identity verification documents: A copy of your CNIC or other acceptable ID document if requested during account verification.
• Payment information: Your JazzCash or Easypaisa account details, Raast ID, bank account details or card information when you make a deposit or request a withdrawal.
• Support correspondence: Messages, emails and chat conversations you initiate with the support team.
• Responsible gaming preferences: Deposit limits, session reminders or self-exclusion requests you set on your account.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and navigation patterns on the platform.
• Transaction data: Records of all deposits, withdrawals, bet placements and account balance changes — all in PKR.
• Cookie data: Session identifiers, preference settings and analytics data collected via cookies and similar technologies.

3 How We Use Your Data

The personal information collected by zee9 is used for the following purposes:

We do not use your personal data for automated decision-making that produces significant effects on your account without human oversight. Where automated systems flag unusual activity, a human review follows before any account action is taken.

4 Payment Data

All financial transactions on zee9 take place in PKR. The platform supports JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and other mobile wallets. When you make a deposit or request a withdrawal, the relevant payment details are collected and processed securely.

Payment information is used only for the purpose of processing the specific transaction you have initiated. We do not store full card numbers on our servers. Where card details are involved, processing is handled through secure payment infrastructure with appropriate encryption in place.

Transaction records — amounts in PKR, dates, payment method used and transaction IDs — are retained as part of your account history for security, dispute resolution and audit purposes.

5 Cookies & Tracking

zee9 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how users interact with different parts of the site. Here is a straightforward breakdown of what we use and why:

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure and remember your language and currency preference (PKR). Disabling these will prevent you from using the platform properly.
• Analytics cookies: Help us understand which pages and features are used most, how long sessions last and where users encounter issues. Data is aggregated and used to improve the platform experience.
• Preference cookies: Store settings you have selected — such as game view preferences, notification settings and responsible gaming reminders — so you do not have to reconfigure them every visit.
• Security cookies: Used to detect and prevent suspicious activity, including login attempts from unfamiliar devices or locations.

Most browsers allow you to manage cookie settings. Blocking essential cookies will affect platform functionality, but you can disable analytics and preference cookies without losing access to core features. Refer to your browser's help section for instructions on adjusting cookie settings.

6 Data Sharing

zee9 does not sell, rent or trade your personal information to third-party marketers. Your data may be shared with carefully selected third parties only in the specific circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card processing services receive the payment data necessary to complete your deposit or withdrawal in PKR. These parties are bound by their own security and confidentiality obligations.
• Identity verification providers: If a third-party verification service is used to confirm your age or identity, your CNIC details and related documents may be shared with that provider solely for verification purposes.
• Technology and hosting partners: Service providers who support the operation of the platform — including hosting, security monitoring and analytics — may process data on our behalf under strict data processing agreements.
• Legal and regulatory requirements: We may disclose account and transaction data where required by law, court order or in response to a valid request from a competent authority. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the business, user data may be transferred as part of that transaction. We will notify registered users if such a transfer occurs and affects how their data is handled.

7 Data Retention

zee9 retains your personal information for as long as your account is active and for a reasonable period afterwards, in line with the following principles:

• Active accounts: All registration, transaction and usage data is retained for as long as your account remains open and active on the platform.
• Closed accounts: Following account closure, core account and transaction records are retained for a period necessary to resolve any outstanding disputes, complete any pending transactions and meet audit or legal obligations.
• Support communications: Records of support interactions are retained for a reasonable period to support quality assurance and to refer back to if a related issue arises later.
• Identity documents: Copies of CNIC or other verification documents are held only as long as necessary for verification purposes and are securely deleted once no longer required.

When data is no longer needed and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Security Measures

Protecting your personal data and your account is a core responsibility at zee9. The platform employs a combination of technical and operational measures to keep your information secure:

• Encryption in transit: All data transmitted between your device and zee9 servers is encrypted using industry-standard TLS/SSL protocols. This protects your login credentials, payment data and account activity from interception.
• Secure password storage: Account passwords are stored in a hashed format. Even in the unlikely event of a data breach, plaintext passwords would not be exposed.
• Access controls: Access to personal data within the zee9 organisation is strictly limited to staff who need it for their role. All staff with data access are subject to confidentiality obligations.
• Fraud detection: Automated systems continuously monitor account activity for patterns that may indicate unauthorised access, fraudulent transactions or unusual betting behaviour. Flagged activity is reviewed by the security team.
• Regular security reviews: Platform security controls are reviewed and updated on a regular basis to address emerging threats and maintain a strong security posture.

9 Your Rights Over Your Data

As a zee9 user, you have a number of rights in relation to the personal information we hold about you. These are explained below. To exercise any of these rights, contact the support team at [email protected].

We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned, to ensure we are only sharing or modifying data belonging to the account holder.

10 Children & Minors

zee9 is strictly an adults-only platform. Our services are not directed at, and must not be used by, anyone under the age of 18. We do not knowingly collect personal information from individuals under 18.

If we become aware that a user is under 18, the account will be closed immediately, any funds held will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted. If you believe that a minor has registered an account on zee9, please contact the support team at the earliest opportunity so the matter can be addressed promptly.

11 Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in the way we operate, the services we offer or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised "Last updated" date clearly shown at the top.

For significant changes that affect how we handle your personal data in a meaningful way, we will also notify registered users via email or an in-platform notification. Your continued use of zee9 after the updated policy has been published constitutes your acceptance of the changes.

We recommend revisiting this page periodically, especially after receiving a change notification, so you are always aware of how your data is being handled.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way zee9 handles your personal data, please get in touch. The support team is available 24 hours a day, seven days a week.

When submitting a data rights request, please include your registered email address and a brief description of your request. We may ask you to verify your identity before actioning the request to ensure your data is protected.

You can also visit our FAQ page for quick answers to common questions about accounts, payments and platform policies. For details on how we handle responsible gaming, visit our Responsible Gaming page.